Privacy Policy

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Privacy Policy – I Love Torrevieja

Effective Date: [01.01.2025]
Last Updated: [01.01.2026]

At I Love Torrevieja (“we”, “us”, “our”), we respect your privacy and are committed to transparency regarding how information is handled when you use our website and booking platform.

I Love Torrevieja operates solely as an online booking platform that connects customers with independent boat tour operators, watersports providers, and activity companies in Torrevieja, Alicante, Spain.

This Privacy Policy explains our limited role in data handling and clarifies when the privacy policies of individual operators apply.

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1. Our Role as a Booking Platform

I Love Torrevieja does not operate tours or watersports activities directly. When you make a booking through our platform, you are entering into a contract with the independent company providing the service (“the Operator”).

Each Operator is responsible for its own:

• Service delivery
• Safety procedures
• Terms and Conditions
• Privacy Policy and data protection compliance

You should carefully review the Privacy Policy of the Operator you book with, as they are the data controller responsible for processing your personal data in relation to the activity.

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2. Information We Process

We do not create customer accounts and we do not maintain marketing databases.

When you submit a booking enquiry or reservation request, we may temporarily process basic information such as:

• Name
• Email address
• Telephone number
• Booking details (date, activity, number of participants)

This information is used solely for the purpose of forwarding your booking to the relevant Operator and facilitating the reservation process.

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3. Sharing of Booking Information

To complete your booking, we must share the details you provide with the selected Operator. Once shared, the Operator becomes responsible for processing your data in accordance with their own Privacy Policy.

I Love Torrevieja does not control how the Operator processes or stores your data. You must consult their policy for full details of:

• Data retention
• Marketing communications
• Security measures
• Your data protection rights

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4. No Marketing Without Consent

We do not send promotional emails or marketing communications unless you have expressly requested them.

We do not sell or rent personal data to third parties.

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5. Cookies and Website Data

We do not use tracking cookies or behavioural analytics tools.

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6. Data Retention

Any booking-related information processed by I Love Torrevieja is retained only as long as necessary to:

• Facilitate the booking
• Meet legal, accounting, or regulatory requirements under Spanish law

After the legally required retention period, data is securely deleted.

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7. Your Rights Under GDPR

Under the General Data Protection Regulation (EU) 2016/679, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion (subject to legal obligations)
• Object to processing
• Lodge a complaint with the Spanish Data Protection Authority (AEPD)

If your request relates to a specific tour or activity, you may need to contact the Operator directly, as they are the data controller for service-related processing.

To contact I Love Torrevieja regarding data matters:

Email: info@torreviejaboattours.com

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8. Third-Party Links

Our website may contain links to third-party websites, including the websites of Operators. We are not responsible for the privacy practices or content of those external websites.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.